Devialet at Oxford Audio 13th July

[ogs]

My comments are simply derived from the experience and wisdom I have incurred from both this hobby and in my professional career, they're not feelings.  I concur that companies need to take ownership of the products and services they deliver and when they drop the ball they should be held accountable by their customers.  But it's how that feedback is delivered that I take exception too.  Giving an honest account of ones encounters is always welcome but repeatedly bashing a brand (post-to-post and thread-to-thread) because a personal bias exists is not really helpful but rather persuasive in tone.  I understand the frustrations some people have had with Devialet AIR, support and communications, I really do.  But I also know that this is nothing new.  I know that may be sobering news to some and it doesn't help the situation but people should either take the situation for what it is and see a resolution for it through to the end or move on.  Griping is pointless.

If you really understand the frustration we have, really.... then you would not write the way you do. I own products from a few manufacturers and follow a few others. Common for these is the they all have customer focus. Devialet has, so far, failed here. They may have valid reasons and also reasons that must be kept within the company, but a complete lack of communication, or even worse, what can be interpreted as lies, is not a good thing. With a customer base like Devialet has, one should think they would listen to their customers, but they do not, it seems.
For the opposite  check Roon, JRiver, Jplay, Acourate, Sonore, Uptone and others.
I do not know how long you've owned a Devialet amp. If that coincides with your registration at this forum much of the frustration has roots long before that.  Griping? I do not think so