Expert Pro sound quality

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I have got him back and it takes three weeks. At first i was schocked about the condition of the 250 pro. The wheel of the remote has a scratch and the backkcover a dent. I made a ticket to Devialet. Since three weeks i'm waiting for an answer.
So what about the SQ. First the Pros: deeper and more controlled bass, more details, wider soundstage, all also at lower volumes.
But there are also disappointing experiences. Voices, especially female voices lost the  magic. I heard song after song and and i don't feel touched. It sounded clear with a beautiful bass and soundstage, but my D-Premier had a magic in voices that the 250 pro can't deliver. I tried Anna Calvi, Ben Caplan, Bill Fay, Bon Iver, Joni Mitchell, Sara K, James Taylor, Joana Newsom, Natalie Merchant, Leonard Cohen and so on, but no real feelings. I miss the warm character of my Premier, but no way back.
Three days ago i changed my setup. I moved my speakers, i changed the digital input from aes to cinch and used sam in different percent. Now i got better high frequencies, to much bass, 3 d sounstage but still no emotions like i had before. I don't feel satisfied with hardware and sound.
Sorry for this, but it's the sad truth. I'm thinking about a change to Accuphase or Mcintosh.

Have to say i had a similar experience. The cover at the back was a bit rough underneath (although ok on top) and the remote had a chip in the wheel. The unit i send back was perfect as it was only a few months old.
I raised a ticket and after sending a few pictures they are sending a new remote out. Will see........

Just thought I would update you all. New remote just turned up courtesy of UPS... spot on service really, can't fault anything.