Weird issue with BlueTooth

[kameraguy]

This is my first post, so "Bonjour à tous !"

1) I bought a pair of silver + dialog 1 month ago, created a dedicated wifi network with its own routeur and installed every laptops of the whole family. Everything works fine with spark/wifi or with bluetooth and with any software. All computers are w7 from the tiny nc10 to the king size alienware.

2) I decided last week to buy an other laptop ESPECIALLY AND ONLY for my music and my pair of new "chéries".
MSI GP62 with primary nvme-M2 ssd + standard ssd as secondary and all bells and whistles.
Wifi/spark works fine.


The issue is that at the exact moment I click on the button "play" with any software (and I tried a bunch to check), the same if I just click on "test" in the sound parameters, the bluetooth is immediatly desactivated. Any sound coming from any source desactivates instantaneously the bluetooth.
- Bios and EC-firmware updated
- all drivers updated ; tried msi drivers and Intel drivers and also old versions.
- tried and changed all parameters I could find
- installed old BT V2
- tried with some drivers uninstalled
- Finaly tried with w10 (what an horror for an OS...)
Always the same. Lucky I am as I can restore any disk image in a few minutes when it becomes too messy.

Here am I with no solution, found nothing on the internet about such an issue. Is it software or hardware ?

Any idea is welcome.

Hi,

Welcome

It sounds like you have tested all your laptops with respect to connecting them via bluetooth to your Phantoms. Some suggestions:

- important: have you performed a full system reset?  If not, please try that as there are sometimes odd issues where only a full system restart will correct.

- can you try a mobile device like a smartphone or tablet? Same issue?

- With Phantoms still connected to Dialog: can you try just one Phantom at a time? Maybe the issue is due to a bluetooth issue on one Phantom. I do not know how Dialog would interpret that if so. Maybe it is shutting down bluetooth. If the issue can be identified to a specific Phantom, then you can try disabling the bluetooth interface on that one and connect to the other. If this works, it can be a workaround until you get Devialet involved for warranty support.

- With Phantoms "not" connected to Dialog: try the same individual bluetooth test again. Does it work on both Phantoms? If so, it seems there is an issue with Dialog syncing both units (I am just guessing).

- if all else fails, you are best to send a Chat to Devialet support and inquire about this issue.

Good luck