Phantom Issues x3

[urbanpixels]

Could you please tell us what kind of wireless router you are using? Have you checked if the router firewall is blocking the data for the Dialog and Phantoms? Do you use some kind of power conditioner that would interfere with the PLC Phantom uses? Have you done the full factory reset as described on the Devialet website? When you stream via BT, how far away are you from the receiving Phantom? Did you try to set up the speakers with the Dialog in the same room in close proximity to the Phantoms?

We have quite a technical Wifi network, we use a Cisco network along with Cisco Wireless Lan controller but however.. I've removed the dialog from the system completely now it can go in the bin as far as I'm concerned.

Im now simply trying to use the bluetooth option (this is how the user prefers to use it) However we thought we'd "try" the dialog, wish i hadn't.

The speaker starts. The woofers move out as normal.

Sometimes the "breathing" noise starts, sometimes it does not, When it does, it plays for perhaps 2-3 seconds then stops, starts again and so on. (i've made sure all BT devices are turned off to i can see nothing is connecting automatically which could stop the noise)

Bluetooth will connect, i sometimes getting connected noise, then the music will play, for perhaps 10 seconds, then it stops and bluetooth disconnects. I've tried from 3 iPhones 1 iPad and 1 Macbook, the same happens every time.

Bluetooth device is around 1m away from the speaker during testing.

I've tried the 3 press button restart
I've tried the firmware reset 7 seconds 3 seconds and confirmed that the phantom is downloading data.

It downloads approx 65.3mb from the devialet servers whilst pulsing the speakers

Filename - dos-paco_player_v1-1.7.1.0.bin

Once it's back up and running i can connect to it via Spark and ethernet to complete the set up, but then it usually hangs on adding to room, or does not play music once it passes that.