So you want to upgrade! HOW?

[teddlesdee]

How do you upgrade?

1. Register your interest. -Yep..OK so far...
2. Wait patiently, forget about upgrades, enjoy the summer and lovely music from your existing Devialet.
3. Devialet will be in touch soon ..... A simple emailed acknowledgement within a few days would have sufficed.. just so you know the registration had been successful. It is not rocket-science, and could have been automated quite easily....Not a lot to ask, is it?

Yes, I cannot argue with that!  I wasn't clear, I got an email, subscribed, and it told me that I had already subscribed.  It is perhaps curious that the error message was slightly more informative than Devialet!  Although..........   You appear to have skipped item 2.

Well, old chap (I presume you are! ...not wishing to be rude et al).. actually I shot Dev an email this morning asking them why no indication of successful reg, and also asked what the procedure is now..
Well, at least this time I got back a ticket number and acknowledgement!

But seriously, I just can't fathom their support skills.. For over 30 years ( I am semi-retired now) I ran a reasonably successful Software Company with customers all over the world, some of which were Government departments, and it was normal practise to:

a) - immediately acknowledge any communication from a customer.
b) reply with a brief, simple but concise description of the process their enquiry would follow, including target timelines. i.e. we very simply set the customer's expectations... and it always worked! The customer was happy, and it was clear to all in my organisation what needed to be done and by when!

Again... not rocket-science from a technology POV, not expensive to set up and operate...and you get to keep your customers that way!