04-Sep-2016, 10:53
(02-Aug-2016, 15:39)teddlesdee Wrote: But seriously, I just can't fathom their support skills.. For over 30 years ( I am semi-retired now) I ran a reasonably successful Software Company with customers all over the world, some of which were Government departments, and it was normal practise to:
a) - immediately acknowledge any communication from a customer.
b) reply with a brief, simple but concise description of the process their enquiry would follow, including target timelines. i.e. we very simply set the customer's expectations... and it always worked! The customer was happy, and it was clear to all in my organisation what needed to be done and by when!
Again... not rocket-science from a technology POV, not expensive to set up and operate...and you get to keep your customers that way!
Excellent and simple point. Hope Devialet read it!
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