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Devialet Customer Support Is Abysmal
#9
(12-Sep-2016, 05:52) pid=\48841' Wrote:Sad to say but my experiences with Quincy were equally bad.  On a few issues I was in the uncomfortable position of suspecting I knew more about the product than he.  Assumed it was a reading comprehension thing but no reason to know if he is ESL.  The replies seemed to miss the issue at hand too frequently to be random.  
I posted an inquiry concerning the conflicts with Air3 and Aurdirvana wherein A+ cannot achieve integer mode and Eva replied in generalities "our engineers will look into this, etc", then closed the ticket.  Outstanding response. A magic wand and it all goes away.  Surely the support ticket stays open until the issue is resolved.
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RE: Devialet Customer Support Is Abysmal - by koto7 - 14-Sep-2016, 04:45

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