Devialet Customer Support Is Abysmal

[Harwood]

Sorry to hear this, I have been in contact with Devialet many times and the last time I got response to my questions within an hour or so. It is usually this person who respond to my questions, perhaps send an mail to him and see what happens.

Océane Turpin | Customer service & support Devialet
customercare@devialet.com

Océane is a young lady. So send an email to her would be more adequate
I can confirm that she does her best to help.

I agree. Océane is very nice and helpful.