No EU countries & VAT charged on upgrade

[AllenB]

If Devialet pay the duty on the point of entry to the return address, then GST in Jersey is 5%. So do they just pocket the other 15% they insist on charging?

Allen 

It looks that way.
Are you sure there are no import duties as there is in Canada it's 6.5%

Read post #15 and post #19 it looks like jjmouse was able to place an order in the UK VAT exempt 
you could send him a PM and get all the details.

Good luck Brian

Thanks Brian

Just one tax here (GST) for goods @ 5%. But Devialet have raised the heckles here by trying to fob it off as a 'service' when it patently is not.

Equally, not much I can do about it if they dig their heels in, other than not upgrade. The dealer I bought it from is in the UK and supplied it VAT free (I then paid GST on it when imported to Jersey), I'd rather not trouble him with this as dealers do not appear to get anything out of this upgrade program other than goodwill. But it is my back-stop.