08-Nov-2016, 02:47
Update:
Tried to use another email to message to them, finally received their reply.
"Hi,
Apologies for the delay but your Devialet upgrade has been received back to us and was processed for shipment to you at the end of last week. You should receive it by the end of this week.
This isn’t something we can now refund to you I’m afraid as a great deal of work has been carried out to upgrade the unit for you by the manufacturer.
I will have the UPS shipping/tracking details sent over to you later today. "
I have no confidence with this company anymore. There has still no tracking number on today, do you guys thinks im able to reject the parcel if they really post to me and get back my refund?Since my bank is already helping for transaction dispute, Please share your experience.
Tried to use another email to message to them, finally received their reply.
"Hi,
Apologies for the delay but your Devialet upgrade has been received back to us and was processed for shipment to you at the end of last week. You should receive it by the end of this week.
This isn’t something we can now refund to you I’m afraid as a great deal of work has been carried out to upgrade the unit for you by the manufacturer.
I will have the UPS shipping/tracking details sent over to you later today. "
I have no confidence with this company anymore. There has still no tracking number on today, do you guys thinks im able to reject the parcel if they really post to me and get back my refund?Since my bank is already helping for transaction dispute, Please share your experience.
