17-Nov-2016, 09:07
(17-Nov-2016, 04:53)baddog Wrote: @helloworld1978 - Sorry to hear of the issues you are having. If you just bought this new from a dealer, why not return it and have them provide you with a new one, no reason you should have to wait for a return and inspection by Devialet?
If they won't provide you with a replacement, then perhaps have a discussion with your credit card company on reversing the transaction?
Well you would think that it would be that easy, when I know they have a spare D220 Pro. But they rejected my request since the spare sold out in 24hrs. So I asked for a refund under their 14 day return policy, but that request was denied. And hence started the whole saga of returning it to Devialet and Devialet to decide if a refund should to be given. They even threatened me that Devialet might take legal action against me if this was caused by me.
