06-Apr-2017, 18:20
Just wanted to update this thread with recent info, in case it helps anyone else:
1) In my case, switching to the optical input directly on one of my Phantoms solved the problem (or made it so infrequent that I don't notice it anymore).
2) When using the Dialog optical input, the problem was much reduced by switching to PLC instead of WiFi for the Phantom->Dialog connection.
3) When using the Dialog optical input, the problem was much increased when WiFi was connected via the 2.4GHz band instead of 5GHz.
4) Therefore, it feels like the dropouts are due to some interaction between the Dialog optical port and the WiFi hardware.
Also:
5) After something like two months, customer support finally admitted that it was a known problem, and that a fix was coming soon.
6) This was back in January (before my 45 day trial ran out). No fix yet.
1) In my case, switching to the optical input directly on one of my Phantoms solved the problem (or made it so infrequent that I don't notice it anymore).
2) When using the Dialog optical input, the problem was much reduced by switching to PLC instead of WiFi for the Phantom->Dialog connection.
3) When using the Dialog optical input, the problem was much increased when WiFi was connected via the 2.4GHz band instead of 5GHz.
4) Therefore, it feels like the dropouts are due to some interaction between the Dialog optical port and the WiFi hardware.
Also:
5) After something like two months, customer support finally admitted that it was a known problem, and that a fix was coming soon.
6) This was back in January (before my 45 day trial ran out). No fix yet.
