03-Dec-2016, 19:10
(02-Dec-2016, 13:03)GuillaumeB Wrote:(02-Dec-2016, 08:15)markush Wrote: But still sad to see that there is no feedback on the acclaimed online-support forum
on the final version of AIR, streaming board, firmware etc
How does everyone feel about this? As far as I can see very little has been delivered since those promises were made many months ago... was it July now?
Just checked the Devialet "love is in the air" thread, here is a recent post:
"Haven't heard anything from you for over 5 1/2/ weeks, then you come on and say you were busy last week (what about the 4 weeks before that) and then tell us to wait another week for "some fresh things"."
Oh dear...
Guillaume
That's the really sad thing. Obviously they no longer could close their eyes and realized there is a need to improve communication and customer support - and finally made this promise.
And now, even they do know it's importance, still don't care about their customers.
Leaving them alone with their questions, concerns etc.
Even in a crucial phase where they should provide a good feeling that many are willing to upgrade to pro versions!
So if they even in these situations are careless, I don't want to think about their attitude when things are running in a different direction. Have to say I am deeply disappointed to see how things are evolving.
