New firmware, Gold got airplay

[srima]

I used to have problems with the optical input on my Dialog (drop outs) and after a series of communications with Devialet I had it replaced with the newer Airplay enabled model. Everything was running fine until the software upgrade today and yes, you guessed it, I now get drop outs on a much more frequent basis. I am slowly reaching the end of my tether with this brilliant but infuriating company.
Forget the damn Cocoons and Geckos etc let's just have a product that works.

I agree. Devialet is slowly losing its customer base, and once it gets beyond a point of no return, whatever they do, they are toast! Largely, the problem is that they do not understand the importance of reliable software. They keep touting the magic of their hardware, how they hired this explosives expert, and that signal processing person. Forget the physicists and the chemists! Hire good software engineers. Your product relies more on them at this stage than the other experts.