Shocking Customer Service

[TheMadButcher]

So, i finally got round to getting my dealer involved.
Work has been crazy at the moment but i finally had a free day.
I sent Paul at Hi Fi Lounge the same pictures and video that I sent to Devialet.
He had a word with his rep who later told Paul that nothing was wrong.
They had their top guys look at the case and listen for the noise.
Apparently, everything was fine and they still thought there were no issues at all.
The rep suggested I take it to Paul so he could see the issues in person.
We had a look today and Paul agrees that something is not right.
He can hear the whirring sound and also has seen the scratch marks in person.
The Devialet rep will be popping in on Tuesday so Paul will show him everything in person and hopefully this can all be resolved.

I still can't get my head round Devialet saying there are no issues.
Please look at the photos, video and audio file in the first post again.
Its as clear as day!

Anyway, I will keep you all posted on the outcome.

Can't thank Paul enough for his help.

Cheers mate

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