Shocking Customer Service

[awkaplan]

So, there has been an interesting development.
My apologies for lack of updates but work has been very busy.
After my dealers involvement, rather than changing my case and tweaking the insides, devialet decided to give me a completely new unit!
I was not expecting this at all after the months of emails.
I am very grateful to them for this and am happy to report that the case is immaculate and the noise is very very low.
I can still hear it but it is a lot less than before.
It is similar to the companion which is also very low compared to my old unit.

A huge thank you to Guillaume (the UK devialet rep) and Paul at Hi Fi Lounge.
This couldn't have happened without their help.

I am once again an extremely happy devialet owner.
My system sounds amazing and more importantly I'm no longer distracted by the whirring sound or the case.
I'm just a guy who can get lost in the music again.











Sent from my GT-I9195 using Tapatalk

Glad to hear this worked out.  Hoping they deal with the cosmetic issue involving my power button swiftly.