(24-Feb-2017, 15:52)Gerronwithit Wrote: I do now own a Devialet 250 Pro at no small expense, particularly compared to Naim, and had jumped in expecting both customer service and repairability to be at least the equivalent of any of their competitors. Is this not so?
The problem with repairability and Devialet is isolated to the Phantom. They cannot figure out how to open it without compromising the unit in the process. I've had this confirmed three times now by two different Devialet support agents and also the manager of one of their stores.
The Expert on the other hand seems to be well supported as you can see by the train of upgrades available as far back as the D-Premier. I've owned the Expert myself and found Devialet's care and after sales support to be exemplary.
For the Phantom however their suggestion has been to simply buy Devialet Care...
