A friend got this response from devialet
Thank you for reaching out to us.
Phantom is indeed very precious and fragile. Its very construction is so complicated, that it needs one ton of pressure to seal it, thus enabling this amazing distorsion-free sound.
As so, I wish to inform you that the very complex structure and design of the Phantom make it impossible to repair.
The warranty period of two years covers any manufacture issue that can happen. Once this period of two years warranty is over, an exchange is no longer possible.
If your purchase of Phantom was made in the last 30 days, you can purchase a Devialet Care, the three years hardware guarantee, additionally covering up to two accidental incidents, each of them being subjected to the payment of an additional service fee following the pricelist in use.
Thank you for reaching out to us.
Phantom is indeed very precious and fragile. Its very construction is so complicated, that it needs one ton of pressure to seal it, thus enabling this amazing distorsion-free sound.
As so, I wish to inform you that the very complex structure and design of the Phantom make it impossible to repair.
The warranty period of two years covers any manufacture issue that can happen. Once this period of two years warranty is over, an exchange is no longer possible.
If your purchase of Phantom was made in the last 30 days, you can purchase a Devialet Care, the three years hardware guarantee, additionally covering up to two accidental incidents, each of them being subjected to the payment of an additional service fee following the pricelist in use.
