Verry bad service Devialet

[Ryu79]

So you can buy the care package later and get a Phantom replaced for 299 within first 3 yrs of ownership?

The DCP is supposed to be purchased within 30 days of the purchase of the phantom.  I went on literally 2 days after the 30 day limit but the local dealer I spoke to pushed it through for me because i was pissed.   If you are past the 30 days of initial purchase call devialet or the local dealer asap and tell them u accidentally damaged our phantom and want to get it repaired/fixed.  When they tell you that they can't, raise your voice and demand they sell you the DCPp

I think you could also request they sell you the DCP in a polite and calm manner. It works wonders with human beings when you are nice to them.

guess you missed the part when I said:

"When they tell you that they can't, raise your voice and demand they sell you the DCP"

and I think you're in the wrong thread if you're asking someone who just just paid 10k on a system to be polite and calm to the person who just sold it to me and refuses to provide any kind of customer service except demand more money before anything is even considered.