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Devialet "Instant SAM" at the customer's expense
#7
(09-May-2017, 20:59)absolutk Wrote: I used the form to add my speakers to the Vote For Sam list, and then responded to their email when they confirmed addition of speaker to the list. Here's their response:

Me: "Is SAM Lab still on tour? If not, what's the best way for me to get these speakers SAM'd?"
Dev: "The best way to get your speakers SAMed is to send them to Paris, or Hong Kong, where there are two SAMLAB currently working. If it is too much trouble, I am afraid you will have to wait for another SAM Tour."
Me: "Is there a cost associated with the SAM service itself (in addition to the shipping I will incur)? Is SAMLab going to make another tour within the next year? Is there a tour schedule that you can share with me?"
Dev: "We are currently assembling new SAM Labs, so in the following months we will be able to launch new SAM Tours, but for the moment nothing has been planned yet. There will not be any cost associated with the SAM itself, we provide the service for free. If you are willing to ship your speakers to Hong Kong, let me know, and I will contact my counterpart in Hong Kong."

This should help answer the outstanding questions above.

Cheers!

We are aware that they can SAM a speaker if you ship it to them. 

That is not what I suggested. The paid service is obviously for Devialet SAM team to buy a ticket, travel to the nearest dealer/manufacturer and get the specified speaker SAMed in an agreed time. That will cost them and ultimately charge the client who asked for it. 

Think about how much well earned money you spent on the system. The clients who reach to that point of requirement, I assume that they can finance this process. Paying 1000-3000 Euros "Instant SAM" won't hurt to get your favorite/rare speaker SAMed to get the most of Devialet. They will like this approach actually, hopefully not to discourage them to stop SAM tours all together.
Mac Mini ----> Audioquest Diamond USB ---> Devialet Expert 250 ---> AudioQuest Meteor ---> Focal Scala Utopia
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RE: Devialet "Instant SAM" at the customer's expense - by Emerald - 10-May-2017, 05:53

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