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Poor Customer Care
#4
It is not that unusual to get 'underwhelming' responses from Devialet support.  Very often they seam to answer slightly different questions to that asked, simply to close out the request with minimum effort.  This may not be completely true, but it is most certainly how it has appeared to me in on some occasions in the past.  I agree with pertik, raise a support ticket, and try to use very clear wording with respect to the information you want, less chance of them misinterpreting your request.  Another thing you could try is to use the online 'chat' facility that they have on their website homepage.  (it appears automatically in the bottom left corner of the Devialet homepage)  This at least allows a two way communication, I have used this myself with good results following a disappointing or misinterpreted 'official' response from Devialet support.

As to you your comments on the new OS board, I don't think anyone has a clue how good it will be or when it will appear!  Time will tell.  (although I have heard late September a few times now)  One positive, the jump from the 120 to a 220 Pro is a very nice jump indeed.  I am sure this will make you happy, at least it will when it finally turns up. Sad
1000 Pro - KEF Blade - iFi Zen Stream - Mutec REF10 - MC3+USB - Pro-Ject Signature 12
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Messages In This Thread
Poor Customer Care - by bitsnbob - 10-Jun-2017, 22:06
RE: Poor Customer Care - by Damon - 11-Jun-2017, 00:52
RE: Poor Customer Care - by petrik - 11-Jun-2017, 07:01
RE: Poor Customer Care - by Hifi_swlon - 11-Jun-2017, 18:46
RE: Poor Customer Care - by Cylob - 12-Jun-2017, 10:42
RE: Poor Customer Care - by Confused - 11-Jun-2017, 08:33
RE: Poor Customer Care - by wwm - 11-Jun-2017, 21:03
RE: Poor Customer Care - by K4680 - 12-Jun-2017, 16:13
RE: Poor Customer Care - by BoyScout - 12-Jun-2017, 18:09
RE: Poor Customer Care - by blair.athol - 12-Jun-2017, 19:23
RE: Poor Customer Care - by petrik - 13-Jun-2017, 06:50
RE: Poor Customer Care - by gray - 13-Jun-2017, 10:05
RE: Poor Customer Care - by BoyScout - 13-Jun-2017, 12:41

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