13-Jun-2017, 10:05
Not all American companies treat their customers poorly.
In fact, the best customer service that I have ever had was from DH Labs, an American cable company.
I had been sent some incorrect cable connectors by the Australian distributor.
The Australian distributor was hopeless at resolving the issue but within minutes of contacting DH Labs the correct items were being prepared for express dispatch at no charge and with no expectation that I should return the incorrect items.
Always found that the Devialet experience was on the plus side of good, though perhaps not always at first contact.
In fact, the best customer service that I have ever had was from DH Labs, an American cable company.
I had been sent some incorrect cable connectors by the Australian distributor.
The Australian distributor was hopeless at resolving the issue but within minutes of contacting DH Labs the correct items were being prepared for express dispatch at no charge and with no expectation that I should return the incorrect items.
Always found that the Devialet experience was on the plus side of good, though perhaps not always at first contact.
D200, Magico S1's, Antipodes DX
