08-Dec-2017, 17:31
(08-Dec-2017, 17:04)4tLotM Wrote: I have got my 250pro back yesterday. But i don't want it aymore. The front and sides are full of scratches. I'm totally horrified and don't want to hear it and seeit in my livingroom.
This happened to me on the first round of this upgrade, except it was the centre of the top of one of my units. Eventually, with the dealers help, it went back to Paris for them to replace the casing. It then arrived back to me without the rear input panel cover! and presumably because it had been rattling around in the box the plastic wi-fi window cover was inside the unit...
Anyway, they resolved this by sending me an entirely new unit to replace the damaged one.
When I get round to sending me 'as new' units to them this time round I will be taking multiple pictures to confirm condition, and have informed Devialet of such in the application form...
