08-Dec-2017, 17:33
(08-Dec-2017, 17:12)Confused Wrote: @4tLotM - To be frank, this is absolutely shocking. Firstly, it should be relatively simple to have basic procedures in place to stop this occurring in the first place. Secondly, there should be basic quality checks prior to sending the units back. To send back like this is outrageous. I am assuming here that they were not damaged during transport? Either way you have my sympathy, I would be furious if they did this to mine.
From my experience I suspect that you may not get your actual casing back, it could be another one.
Even if it is damaged in transit, it is Devialet's responsibility to resolve the issue as they requested the units to be sent back to them and organised the courier.
