Invitation to send your PRO to Paris

[Greg]

My 1000 Pro was returned by UPS last week - and both units left outside the front door in the rain, despite being requested - and agreeing - to deliver it to a safe 'Access Point'... Furthermore, they claimed that I had signed for them. I was abroad on that day.
One box is severely damaged, including the inner box, and although the casework appears unharmed, the unit is dead.

Disappointing or what??

Update...
Communicated to Devialet via account, including full, purely factual report of events. No reply yet...
Email to UPS on Sunday; unsurprisingly no response there either so have just phoned up and gone through PAINFUL calling centre routine of 20 min.
Hopefully someone more senior will phone back...

I just hope they reconsider their couriers for the future, as this is dire and I'm sure others will have problems as well!

In a way, it is almost fortuitous that I (or anybody else) never signed for the shipments, so UPS cannot claim that we accepted the damaged goods.

Very sorry to hear about this, it must be truly miserable for you.  I hope Devialet accept full responsibility, since they arranged the courier, and make things right to your satisfaction.

I agree with NickB: it's luck of the draw whether your goods are handled well or badly, and can't be generalised based just on the courier company.  Our local UPS people are exceptional, but the chain is only as strong as its weakest link, etc.

+1. My experience with UPS has been excellent apart from the fortuitous return of my Pro 220 a day before their tracking information suggested.

I would limit your negotiations regarding repair to just Devialet only. Your contract is with them alone and the shipping contract is only between Devialet and UPS. The damage in transit aspect is not your problem. A speedy repair is, so Devialet need to step up and meet your needs rapidly.