Invitation to send your PRO to Paris

[ghubregtse]

My 1000 Pro was returned by UPS last week - and both units left outside the front door in the rain, despite being requested - and agreeing - to deliver it to a safe 'Access Point'... Furthermore, they claimed that I had signed for them. I was abroad on that day.
One box is severely damaged, including the inner box, and although the casework appears unharmed, the unit is dead.

Disappointing or what??

Update:

After 12 days of shenanigans getting UPS to finally understand that I was not accepting delivery and the faulty unit needed to be returned to Devialet (I drove to their depot, returning it personally and explained it all -  one cannot effectively call them on the phone - and then they still tried to deliver it again!), we have a good outcome:

I had constantly been informing Devialet of events as they occurred, and yesterday Roger from Customer Service called up to say that they were replacing the unit with a new one, which would be sent straight away.... result