Gold Phantom Can't do Max Volume

[ogs]

Is this both on Airplay and Bluetooth? Did you try the optical input? How are you controlling volume?  If all inputs have the same error it's clearly something wrong with your Phantom.

Yes tried on both. I've tried controlling volume on Spark, in the iTuens app, with phone control and with laptop control. What is the optical input? I'm not a genius in audio. Just looking for a half decent speaker. This is bothering me to no end. I've played with it for so many hours.

The Phantom has a Toslink optical input port where the power plug and RJ45 ethernet is. You'll need a device with optical output (like a CD or Blue Ray player) to use this. Volume in Spark.
Agree with Pim though. Take it back. It's most likely a faulty unit.