08-Feb-2018, 16:39
Man, I don't envy you having to run around your place resetting & then palming seven Phantoms every time the Dialog shits the bed and needs to be reconfigured.
The latest rep I've talked to (a manager, supposedly) maintains that Wifi should work without dropouts. I re-confirmed that with one of their front line pre-sales people, and "wireless" is still mentioned several times in their product literature. They now say they will replace all the parts of the system (two Phantoms + Dialog). That's at least a step forward from where we've been stuck for a year - though I honestly think the problem is a design flaw.
My advice: 1) try the Phantom optical input, if that's an option for you. 2) ask to have your case escalated to someone higher up the food chain. 3) don't let them convince you that it's your fault for thinking Wifi should work, if that's how the product was originally presented to you by their sales people. 4) keep the rest of us posted.
If I end up having to drill a bunch of holes in my walls and run wiring to get the things to work, I not going to give up without getting some sort of compensation for the missing functionality.
The latest rep I've talked to (a manager, supposedly) maintains that Wifi should work without dropouts. I re-confirmed that with one of their front line pre-sales people, and "wireless" is still mentioned several times in their product literature. They now say they will replace all the parts of the system (two Phantoms + Dialog). That's at least a step forward from where we've been stuck for a year - though I honestly think the problem is a design flaw.
My advice: 1) try the Phantom optical input, if that's an option for you. 2) ask to have your case escalated to someone higher up the food chain. 3) don't let them convince you that it's your fault for thinking Wifi should work, if that's how the product was originally presented to you by their sales people. 4) keep the rest of us posted.
If I end up having to drill a bunch of holes in my walls and run wiring to get the things to work, I not going to give up without getting some sort of compensation for the missing functionality.
