Munich 2018

[IanG-UK]

Do you have a list of questions you're preparing to ask. Nope, not talking about negativity, but some general and other technical questions. I'm not here to give you suggestions, just curious.

Appreciate when all finished if you guys would be kind enough to include a summary in this thread (not looking for war and piece, but a bullet point summary would be appreciated).

Hope you all have fun at the event, and are excited with the news Devialet come out with.

Cheers
John

PS, sorry to ask as above said I wouldn't , but the only thing I would ask is why the silence/lack of communication in answering their customer queries, not just via the CI log, but also via customer support & via telephone. Twice I've phoned Paris direct and on both occasions they've told me they couldn't help and I had to continue correspondence via email, which was very disappointing/frustrating (especially living half way around the world and customer support here in Australia is non-existent)

Guillaume and I will have a list of questions and we will post them and the replies once we are back (Sunday/Monday) provided Devialet are ok with this.

I think it will be inappropriate to raise individual queries but we will certainly raise the less than ideal customer liaison issue. They need a structure which deals with questions coherently - we need to remember that, for most manufacturers, a question is (or has been) dealt with purely via the dealer. In most situations one does not get easy access to the manufacturer (although this is changing a bit).

This dealer route is not the Devialet model. Dealers know little more than the customer. Let's see what they say.