Munich 2018

[Celts88]

On a serious note, it might be wise to give this new team a bit of space for the rest of the year until they have time to deliver CI phases I and II. And address the communication and customer service issues.

Like you I have been a severe critic but I hope that the main source of Devialet's shortcomings has been taken out of the equation and it is now for the dedicated team to get things on track. We know they read this forum and perhaps their enthusiam should be encouraged for a good period at this stage?

Ian

Your call, and that's your choice.

If someone was an Expert owner and didn't frequent Devialetchat then how would that person know what's happening - they wouldn't. All the information that Guillaume has supplied is much appreciated (along with info from yourself and others), but Devialet themselves haven't said a single word to their other customers around the world.

Core Infinity Log was last updated to FW12.2.2 4th May, but the last post by a Devialet employee in reply to a comment was 28th March - nearly 8 weeks ago. I myself haven't had a reply to my Customer Support ticket since 25th April (19 days).

I would be more than happy to accept updated info regarding the Pro CI range, but for those Expert owners who didn't join the CI or Pro upgrades I'm sure they would also appreciate updates on software for their models.

• Do I think the Expert Pro's are great products, yes I do
  
• Do I appreciate software development can be a minefield, yes totally
  
• Do I wish the new Devialet Expert team all the best, off course I do
  
• Do I expect regular updates on Expert progress or otherwise - YES!
  
• Do I expect regular customer support (for a product costing RRP$50,000 in my case) - YES!!
  

Most of all, do I appreciate the support / knowledge base / and all round great people who contribute to Devialetchat - 110% YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cheers
John