Munich 2018

[ssfas]

Still, I sympathize with Devialet for not doing things right, off the bat. I will write another post what I think about it.

Why sympathy for Devialet?

I have 2 x 250Pro's ($50kRRP here in Aus), but it's nearly 3 weeks and no answer to my Customer Support ticket. They won't pass on my phone calls to Mathieu or anyone else within Devialet, will only reply via email which is at best once per week, and now they have an event in Munich that is by word of mouth only, but the rest of their thousands of customers are kept in the dark regarding current/future plans for their Experts (not just Pro CI models, but Pro & non-Pro models).

Before anyone says go to my dealer, I've already tried that and they know nothing about any current/future plans (or they've been told to say nothing), and the distributor here in Australia knows little also (I know more than the both of them put together). Devialet won't update their customers, and aren't keeping there dealers or distributors in the loop (at least here in Australia they're not).

No sympathy here from me, sorry to say.

+1 from me. This excellent forum is the only useful source of information, and I have learned not to believe any ‘information’ that comes from these ‘meet the customer’ sessions.

I’ve been doing the beta, been sending in reports by email, they’ve responded by email several times asking more about specific issues. I seem to remember Mathieu in France and the chap in London calling me a few times. 

I’m pleased they did Spotify first, my kids love it and now understand the pleasure of Hifi, it used to be dad’s thing. Now they blast away. 

I have emailed a few times politely asking when Qobuz will be onboard, it was promised at the outset. I don’t expect replies or for them to send me their business plan or stategic forecast. I do know they are listening, collating all the error reports and making progress. They told me most beta testers are very constructive and helpful. I’m happy as it’s a great product, gives me great pleasure and will only get better.