I do think Devialet did an excellent job on improving the firmware!
Software project got delayed isn’t something not very common. Even Microsoft who employed a thousands and thousands of developers still delayed to delivery very often plus thousands of bugs, so do many many other dedicated software companies, not to mention Devialet, it’s not a dedicated software company, and it’s not a long history company too, their software team considered tiny in software development. I personally has zero issue with their delay as long as I see progress and I believe their developer is working hard on it. Excellent achievement Devialet has done in Audio if consider their company history!
My OdA sent for Pro upgrade, it’s free, I am extremely happy with that arrangement and as soon as I receive it back from the upgrade I started using their beta DOS and have no major issue.
In regarding to communication. This is the most confusing part to me, I see many complain about the communication between owners and Devialet, but I have been communicating with them without any issue, they was reply pretty quick, usually 3 days but since started CI upgrade they slow down to about 5-7 days to reply but they reply to each point of my question in details and very polite. All my requests they tried best to help me. Every time they actively update me for progress, I really don’t see a tiny issue with their communication and in fact I 20000% happy with their after sales service.
My first Expert 200, I bought it late, after about a year they release Pro, and they gave me a very good discount for Pro upgrade, I don’t think they have to offer me that because I didn’t asked for it, it’s only because their system shown I purchased it only for about 9 months so they gave me discount for upgrade to make me feel better. the entire upgrade service is perfectly smooth.
At the moment I still requesting them to do one more thing for me, and they are trying very hard to cooperate with 3rd party company to get it done for me. Really I appreciated their service.
In terms of sound quality, overall engineering and design, usability....the OdA is the best in my eye, second to NONE.
Expert range product isn’t cheap, yes, but I have purchased something that a lot more expensive than Devialet but they even more worse!!! However I do understand as a customer we always want better services.
I am not here to make defence for Devialet or to convince anyone to think they are excellent , don’t care about that at all but just to share my personal experience, and add a different voice into this area.
Software project got delayed isn’t something not very common. Even Microsoft who employed a thousands and thousands of developers still delayed to delivery very often plus thousands of bugs, so do many many other dedicated software companies, not to mention Devialet, it’s not a dedicated software company, and it’s not a long history company too, their software team considered tiny in software development. I personally has zero issue with their delay as long as I see progress and I believe their developer is working hard on it. Excellent achievement Devialet has done in Audio if consider their company history!
My OdA sent for Pro upgrade, it’s free, I am extremely happy with that arrangement and as soon as I receive it back from the upgrade I started using their beta DOS and have no major issue.
In regarding to communication. This is the most confusing part to me, I see many complain about the communication between owners and Devialet, but I have been communicating with them without any issue, they was reply pretty quick, usually 3 days but since started CI upgrade they slow down to about 5-7 days to reply but they reply to each point of my question in details and very polite. All my requests they tried best to help me. Every time they actively update me for progress, I really don’t see a tiny issue with their communication and in fact I 20000% happy with their after sales service.
My first Expert 200, I bought it late, after about a year they release Pro, and they gave me a very good discount for Pro upgrade, I don’t think they have to offer me that because I didn’t asked for it, it’s only because their system shown I purchased it only for about 9 months so they gave me discount for upgrade to make me feel better. the entire upgrade service is perfectly smooth.
At the moment I still requesting them to do one more thing for me, and they are trying very hard to cooperate with 3rd party company to get it done for me. Really I appreciated their service.
In terms of sound quality, overall engineering and design, usability....the OdA is the best in my eye, second to NONE.
Expert range product isn’t cheap, yes, but I have purchased something that a lot more expensive than Devialet but they even more worse!!! However I do understand as a customer we always want better services.
I am not here to make defence for Devialet or to convince anyone to think they are excellent , don’t care about that at all but just to share my personal experience, and add a different voice into this area.
