Munich 2018

[RebelMan]

As for it being a pity coming to the forum and reading complaints, it's generally accepted that the level of complaints posted in online forums is higher than other posts simply because people tend to use forums to air issues. A forum in which everybody just posts "isn't it great" type comments is an incredibly uninformative and uninteresting forum, and a forum that isn't likely to provide as much benefit to members as one in which complaints and issues get aired. Responses to complaints and issues often hold information which is useful to those who haven't posted their concerns but are searching to see whether others have the same problem and whether there are solutions to those problems. Nobody posts useful information about solutions when there hasn't been an issue raised. I actually think that seeing issues and concerns raised is a sign of a healthy forum. It's easy to skip over the complaints that either don't interest you or aren't relevant to your own situation  but knowing that those issues have been raised can sometimes be useful down the track if you find yourself  having the same problem and knowing what some users are concerned about could be especially useful to Devialet if they want to know where they could improve their user's experience with their products. Complaints can and do hold useful information for everyone including Devialet.

If Devialet don't have someone following forums like this one on a regular basis then I think they should. They don't have to contribute but they will find useful information here that they won't get from their own direct email and phone contact with owners and that information could help them improve which then benefits all users.

That's not the issue Stino and others like myself have pointed out.  While I concur discussions involving BOTH successes and failures are beneficial it is NOT productive to air personal feelings on an ongoing basis.  The comments, for or against, should be constructive to the topic.  Unfortunately, the negative comments get more air time because emotions run deep and it seems whenever there is the slightest opportunity, the disgruntled poster unnecessarily lashes out.  This creates an UNWANTED distraction by taking attention away from the topic at hand and putting a spotlight on the individual making a case for him/herself.  That is not what forums like this are for.

Devialet does not need a forum like this to know the barometer of their issues, in fact no company does.  There are other channels in place for streamlining feedback to the appropriate parties that make up the organization.  WE need forums like this because we share a common interest and a desire to learn from and help others.  It's just that simple.