What’s happened with Devialet Help?

[Celts88]

@Greg

Below is an example of my recent dealings trying to get help from Devialet:

• April 3, 2018 - Core Infinity upgrade carried out on my 1000Pro at Dealer's showroom
  
• April 4, 2018 - phoned my Dealer to advise I was having issues with my 1000Pro after the Core Infinity Upgrade. They advised it would be best for myself to contact Devialet directly as they wouldn't be able to help
  
• April 6, 2018 - phoned Devialet Paris, and asked if it was possible to speak with someone regarding my problems with the Core Infinity upgrade to my 1000Pro. Advised that I had to correspond via emails and I couldn't speak to anyone directly
  
• April 24, 2018 - phoned Devialet Paris and again asked if it was possible to speak with someone regarding my problems with the Core Infinity upgrade. Again advised that I had to continue with emails and I couldn't speak to anyone directly
  
• April 26, 2018 - Raised query ticket with Devialet Help Centre (DHC)
  
• June 1, 2018 - Finally received a reply from DHC. 36 Days it took for DHC to reply to my raised ticket, and the some total of their reply - "how can we help you" - eh, please read my queries from 26th April
  
• June 4, 2018 - DHC send me an email saying they want to close my ticket as I haven't replied to their reply of the 1st June
  
• June 6, 2018 - DHC close my ticket 
  

So it takes DHC 36 days to reply to me, but after 3 days of no reply from myself they want to close the ticket. I was away with work and only just returned today, so not had time to reply to DHC, but why now the time restrictions on myself replying to the ticket (no time restriction on them replying), that's just crazy  

This appears (to myself) to be a numbers game now - close ticket and therefore stats show no queries outstanding from myself. If this approach is carried out for multiple ticket queries then Devialet can say that the number of open queries against closed has decreased (yes, very cynical of myself I know).

Yep, this new CEO is certainly a breath of fresh air, not (for me)!!!!!!

Joking aside, except for the invite only presentation at Munich, the help from Devialet has deteriorated from a previous low (for me) to just about rock-bottom now.

Cheers
John