Phantoms and Dialog in limbo

[Gremlin]

"Their research found that only 10% of users were using the Spark app..."

I wonder if they've asked themselves why only 10% of users use Spark.

I think they have!  When this was discussed the gist of what they were saying is that Phantom users clearly prefer the solutions that already exist on the market, so from Devialet's perspective, they would be better off putting their efforts in supporting the third party options that already exist, rather than spending time developing something that is never likely to become the prime method of use even if it is improved.  They did mention that they are looking at other "tie-ups", but nothing specific was mentioned as I recall.

Missing the point that they sold the Phantoms as having a great app accompanying them and failed to deliver, forcing people to find workarounds. They are now adding insult to injury by using their customers' ingenuity against them.