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Devialet doesn’t care
#2
(27-Sep-2018, 07:17)booshtukka Wrote: Looking at the Devialet Facebook group, people ask tons of questions and leave comments - both good and bad. 

Devialet ignore every single one. Just like they ignore us here. They have active customer engagement, and they snub it with disdain. 

It’s becoming apparent that this company doesn’t just not care about their users and their feedback. They’re so arrogant as to think they are better than their customers. 

I spoke to a Devialet representative in London, and when I mentioned this forum he pulled a face of contempt.  

This attitude is unacceptable in 2018 and will be their downfall. They need to get on board with the social and engaged world we live in now, keep their promises, and embrace the opportunity to understand their marketplace and the people within it. Otherwise I’d predict, they are doomed.

I love these products, but how can I purchase something from a company that doesn’t care about me?

I agree. I LOVE my 2 Gold phantoms, but am worried that they are never going to get finished from a SW point of view or the platform will die meaning my substantial investment will be wasted. I just tweeted this on the Devialet channel. Anyone who is interested please add to my tweet. Let's build some momentum up that they can't hide from. Link to my Tweet to Devialet.
Kit: 2 x Devialet Phantom Gold’s plus 3 year Phantom care packs, White tree stands, Dialog, Phantom Remote. Use jRiver, Spark, Roon with a HiFiBerry RAAT using a fibre output.
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Messages In This Thread
Devialet doesn’t care - by booshtukka - 27-Sep-2018, 07:17
RE: Devialet doesn’t care - by pscampbe - 27-Sep-2018, 07:40
RE: Devialet doesn’t care - by pscampbe - 27-Sep-2018, 12:55
RE: Devialet doesn’t care - by ogs - 27-Sep-2018, 13:38
RE: Devialet doesn’t care - by booshtukka - 27-Sep-2018, 15:16
RE: Devialet doesn’t care - by Bbnsound - 27-Sep-2018, 17:00
RE: Devialet doesn’t care - by streamy - 27-Sep-2018, 21:37
RE: Devialet doesn’t care - by ChalleB - 28-Sep-2018, 22:51

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