21-Oct-2018, 21:03
I've had a similar problem a few times with Two Silvers, Dialog, and the Phantom remote.
The symptom is occasionally the Remote just does not seem to work.
Volume works fine via the Spark App (running on windows), or via an Android device, but Spin the dial on the phantom remote and nothing happens.
Shake it and sometimes it will start searching, (see the blue light flashing) and sometimes it seems to connect others it does not and the light keeps flashing, with the same result it does not control the volume.
steps i have taken when this occurs:
Remove/Reinsert the batteries on the remote.
Re-pair the remote.
Replace the batteries in the remote - make sure BOTH batteries are fresh
Power cycle the system(Dialog, Phantoms, and Remote)
Reset the system and run through spark to setup again.
Seems like you have tried most of these already though...
as much as i personally hate this as a solution... If you have not, try the system reset
From my experience,
the phantom does not require the Bluetooth settings (or the UPNP settings) to be enabled for the phantom remote to function.
If there are any settings related to the remote i do not seem them in the Spark APP UX.
I presume this is about the hardware "phantom remote" dial device and not the android app "phantom remote".
FWIW - i have not been able to get the phantom remote android app to work but don't that that is related to the OP.
regards.
scott-
The symptom is occasionally the Remote just does not seem to work.
Volume works fine via the Spark App (running on windows), or via an Android device, but Spin the dial on the phantom remote and nothing happens.
Shake it and sometimes it will start searching, (see the blue light flashing) and sometimes it seems to connect others it does not and the light keeps flashing, with the same result it does not control the volume.
steps i have taken when this occurs:
Remove/Reinsert the batteries on the remote.
Re-pair the remote.
Replace the batteries in the remote - make sure BOTH batteries are fresh
Power cycle the system(Dialog, Phantoms, and Remote)
Reset the system and run through spark to setup again.
Seems like you have tried most of these already though...
as much as i personally hate this as a solution... If you have not, try the system reset
From my experience,
the phantom does not require the Bluetooth settings (or the UPNP settings) to be enabled for the phantom remote to function.
If there are any settings related to the remote i do not seem them in the Spark APP UX.
I presume this is about the hardware "phantom remote" dial device and not the android app "phantom remote".
FWIW - i have not been able to get the phantom remote android app to work but don't that that is related to the OP.
regards.
scott-
