Devialet does not stand behind their products

[jascer]

Do you know that guarantee is a voluntary benefit of a manufacturer ?

Warranty is often not transferable to the second purchaser at many manufacturers.

I think they would decide in another way, when you would be the first purchaser.

Sure - fair point, however, this is not a matter of warranty. I openly acknowledge my device is outside of warranty, and have no expectation of receiving the benefits of one. 

When you say you were given a white phantom do you mean it was free?

This Phantom was given to me (free of charge) as a gift from a friend. It was however not free for the person that purchased it originally. 

OP intentionally bought a damaged Phantom and now wants Devialet to give him a free brand new one. GTFO! You want to play with expensive toys, pay the money.

I find this reply amusing.. I never said I bought a damaged Phantomm, nor did I ever say I want them to give me a free one. ¯\_(ツ)_/¯

I was given a White Phantom with some cosmetic dings, but it still worked perfectly.  I for one will never buy a Devialet product again, and I highly encourage all of you to consider this the next time you're considering spending thousands on one of their products.

You were given a damaged product, and you say you will never buy one again ???  
Have you ever bought one new phantom or not ?

I have bought a new Phantom before.. but that purchase does not relate to this conversation. Frankly, for the purpose of this discussion, the method that I used to acquire the Phantom is irrelevant - the fundamental facts are: Someone paid Devialet the best part of $2k for this speaker in 2015, the speaker is now out of warranty and not functioning, and the only option to get a working Phantom is to replace it by paying 65% of the original cost. I find this unreasonable. 

Just a (super late) update. Devialet support was super helpful. They had me send it back to France and then sent me a brand new one. The only downside was that I was without my Phantom for about 2 weeks. 

-Jasper

So you have gone from this reply in 2016 to your current thread because of what?

In 2016 I owned a (separate) Phantom that was in warranty and worked. In 2018 I own a Phantom that is out of warranty and does not work, with the only way to get the issue resolved being to pay $1k+. 



There seems to be some confusion surrounding this post. This is not about me hoping to get a warranty claim even though it's expired. Nor is it about me trying to scam my way into a new Phantom for free. This is about what happens to all of us after we've spent thousands of dollars on speakers and and something happens after the warranty has inevitably expired.

If your iPhone screen breaks outside of warranty, you can get it repaired for a reasonable cost without having to get a whole new device. If your car engine breaks outside of warranty, you don't have to spend 65% of the original vehicle cost to replace it. 

Not having the ability to repair these devices is a problem - it's bad for the environment, it's bad for their resale value, and it's bad for their loyal customers.