(20-Dec-2018, 22:34)msl Wrote: you are absolutely correct - it should be very easy.
it shouldn't take more than 1 phone call or email but it has.
Agreed. The service is lousy. To save yourself time and hassle, have you tried cleaning the contacts that operate the volume control? Yes, I know it’s under warranty, but it might be easier than trying to send it back for service/replacement. And the fix might even work!
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