Dead Silver

[Rodrat2]

Devialet come in for some criticism regarding software updates but after I contacted them regarding one of my Silvers not working they almost immediately said they would replace it. Given I have had them four years, I was expecting something less such as a Silver at a reduced price. The next day they asked for the serial number of my other Silver. They then said they would replace both and the dialog on the basis there might be a mismatch when there is a software update. My new Silvers and dialog arrived today. The invoice said refurbished which was a little strange given they can’t be repaired but I am a happy bunny.

Well impressed by Devialet customer service.