09-Nov-2019, 16:36
Hey @seb I have a support ticket in on that. After a week of radio silence I’ve been asked to provide the serial numbers for all three devices. I’ll update again once I have more, or hopefully a potential solution. I reset the phantoms (three click routine) after the dialog firmware had been updated and still no Airplay option is appearing.
I bought my phantom in mid 2018, when they were being marketed as Phantom Elevate, but on researching some of the logic of the serial numbers, I think I was sold old 2016 stock (serial starts with J and somewhere someone indicated that the letters change each year, and L represented 2018: not sure the accuracy of that info just yet). I assumed I had airplay capable phantom but maybe the dialog was doing that work the whole time (I’ll fight that battle next with my hifi shop once I establish through this ticket what the true capabilities are: without the ability to revert back, turn off the dialog and check spark, I can’t tell if I have airplay or not if — as the FAQ states — the way to find out if your phantom are airplay capable is by checking spark (https://help.devialet.com/hc/en-us/artic...ompatible-)).
I’m only mildly put out right now, as RAAT via a rpi-hifiberry optical is my primary means of streaming, but if the vintage of my phantom affects its compatibility with any future DOS2 Roon-RAAT integration, I’m going to feel a bit taken.
I bought my phantom in mid 2018, when they were being marketed as Phantom Elevate, but on researching some of the logic of the serial numbers, I think I was sold old 2016 stock (serial starts with J and somewhere someone indicated that the letters change each year, and L represented 2018: not sure the accuracy of that info just yet). I assumed I had airplay capable phantom but maybe the dialog was doing that work the whole time (I’ll fight that battle next with my hifi shop once I establish through this ticket what the true capabilities are: without the ability to revert back, turn off the dialog and check spark, I can’t tell if I have airplay or not if — as the FAQ states — the way to find out if your phantom are airplay capable is by checking spark (https://help.devialet.com/hc/en-us/artic...ompatible-)).
I’m only mildly put out right now, as RAAT via a rpi-hifiberry optical is my primary means of streaming, but if the vintage of my phantom affects its compatibility with any future DOS2 Roon-RAAT integration, I’m going to feel a bit taken.
