06-Nov-2019, 19:17
Since it was suggested that people that have problems with DOS2 just didn‘t follow the guidelines or are too stupid, I just want to add:
I read everything before upgrading to DOS2 and then followed the guidelines meticulously.
But still, something that‘s extremely important to me and was promised to work, just doesn‘t work anymore.
That being airplay via Dialog because my Phantom is pre-airplay.
Now sometimes problems arise and I didn‘t expect DOS2 to be perfect.
But I have tried to call support for three days now. All that happens is that I wait in line and after a few minutes finally hear that their lines are busy and that I can leave a message. No one ever called me back. So I complained via mail. And two days later finally got a reply that was really just asking if I really had upgraded Dialog and if the light was on. I emailed them back rightaway and haven‘t since heard from them. That‘s just not good customer service and I think I have every right to be unhappy about that. And there‘s absolutely no need for anyone to be upset or defensive about it.
I read everything before upgrading to DOS2 and then followed the guidelines meticulously.
But still, something that‘s extremely important to me and was promised to work, just doesn‘t work anymore.
That being airplay via Dialog because my Phantom is pre-airplay.
Now sometimes problems arise and I didn‘t expect DOS2 to be perfect.
But I have tried to call support for three days now. All that happens is that I wait in line and after a few minutes finally hear that their lines are busy and that I can leave a message. No one ever called me back. So I complained via mail. And two days later finally got a reply that was really just asking if I really had upgraded Dialog and if the light was on. I emailed them back rightaway and haven‘t since heard from them. That‘s just not good customer service and I think I have every right to be unhappy about that. And there‘s absolutely no need for anyone to be upset or defensive about it.
