04-Jan-2020, 19:59
Hi Struts,
I wish to thank you very much, to date; your my top notch helper with my new experience with Devialet Brand because
Devialet "we love love you" Customer care is quasi- inexistent (in my case).
I do not know if I am alone and unlucky with my Devialet software experience or a lot a people could say that Devialet and all their superlative words stunt:
as Best in the world... sound !! and so On with zero everything ...distortion... I could give them a zero in software for a speaker of that caliber and cost the software is not
at the same level!!
I think ; that having only one simplify every thing because when I separate my pair everything work fine. But since I decided to buy a new one ( a week later) to get a real spatial
stereo sound, problems started.
At that time I noticed on the app that my two Gold Phantom was not running the same software after completing the App setup, after that the App ask for an upgrade on my left speaker to
2.8.5 ; my other one was always staying at 2.8.0 ( problem not fixed yet).
After some speakers reset / App reset ( deleted/ re-loaded); I was able to listen to Tidal in stereo in Airplay; but in Airplay only from my iPhone ; so when your iPhone is down or you
receive a call ; the music stopped. And Airplay is also CD quality and my Tidal account have Master Higher resolution title that I would like to listen.
So I decide to reset everything and re-start all over again but this time all wired through Ethernet using an Apple airport bridge and a Netgear switch on my living room.
In my switch ,I connected both Gold Phantom and my Airport Bridge so this normally complete an wired Network between the speaker and the bridge connected to 5 Ghz WIFI to my
Apple Airport Extreme in my basement.
Everything is seen as wired network on my Airport Utilities.
This morning I open my Devialet App to do some music listening ; My right speaker was missing... disappear from yesterday ... RIGHT PHANTOM (!) the icon with a QUOTE mark aside;
but on the App , you could not just press the missing speaker icon to help you out! There is no link to help you ... so I have to reset everything again... and paring them again in stereo...
of course this took me about 3 reset not just one!
So I have also re-open my Devialet App ; everything seems ok ; First check open Tidal app ; select Airplay; see the listing ; yes THE PHANTOM LIVING selection was there; select it ;
my iPhone pop me an notification ;impossible to connect to Airplay connect to PHANTOM LIVING !!! First Strike
Next; I will tried my optical output from my external streamer; put it on ; select Toslink output ; ok ; verified; go back to the deviate App ; see my Phantom stereo pair icon; press on both
icon to hear their distinctive sound to confirm they react; ok; but on the App the Icon of the my Right Phantom is fade and in the bottom of the same screen I have (again) Phantom Right Missing with an annotation Mark (!)... lost again Get out of the App and In and my Right Phantom Show up again ( not missing) WTF !
Try to select AUX ; optical; Left ( where my optical fiber is plugged into the Left Gold Phantom) ; unable to select Optical Left button ; pushing it do nothing... Strike 2
So, my sadly conclusion is ; The Devialet Gold Phantom is a stunning High End speaker when working but the software controlling it is so BAD ; A World Best Sounding Speaker, As Devialet
said is controlling by a World less functioning Software !!
I did test the LS50W KEF system ; with a very good easy to use software ; EQ to adjust their sound; Expert mode to tweak their sound; Everything was working and stable on WIFI no drop out no lost.... direct out of the box! An example of a good research and good software team ...
Why Devialet and as they said... the best well funded ($$$) startup... ; They did not pay well their software engineer ...??
Before I was listening my music on all wired system with active speakers that I missed now , I used B&O system with Beolab 9, I've told myself that I should go Digital Streaming Hi-res
file instead of CD playing... so I've sold my Beolab 9 and bought first one and two Gold Phantom... stand...and last week bought a Ethernet Swicht to try to improve stability bought some ethernet CAT7 cable... To make a reliable Devialet Gold Phantom wired network; and now everything is worst than before ...Why ?
How the left Phantom communicate with the Right one ? ( if Ethernet plugged) Through Ethernet ? Power line ?)
Now I am still at case 1 ; nothing work ; airplay does not work; optical does not work! And I really tired to unplug everything an do it over again! Since I've bought them I lost
numerous hours of debugging and lost of time instead of listening music.
I do not know if someone will be able to show me how to fix that... because my month old speaker set will go on sale !! I do not care to spent lot of money on very good well engineered
product backed by well engineered software solution but Devialet as I see them, in practice , is not "we love you-customer care" as they said !
I wish to thank you very much, to date; your my top notch helper with my new experience with Devialet Brand because
Devialet "we love love you" Customer care is quasi- inexistent (in my case).
I do not know if I am alone and unlucky with my Devialet software experience or a lot a people could say that Devialet and all their superlative words stunt:
as Best in the world... sound !! and so On with zero everything ...distortion... I could give them a zero in software for a speaker of that caliber and cost the software is not
at the same level!!
I think ; that having only one simplify every thing because when I separate my pair everything work fine. But since I decided to buy a new one ( a week later) to get a real spatial
stereo sound, problems started.
At that time I noticed on the app that my two Gold Phantom was not running the same software after completing the App setup, after that the App ask for an upgrade on my left speaker to
2.8.5 ; my other one was always staying at 2.8.0 ( problem not fixed yet).
After some speakers reset / App reset ( deleted/ re-loaded); I was able to listen to Tidal in stereo in Airplay; but in Airplay only from my iPhone ; so when your iPhone is down or you
receive a call ; the music stopped. And Airplay is also CD quality and my Tidal account have Master Higher resolution title that I would like to listen.
So I decide to reset everything and re-start all over again but this time all wired through Ethernet using an Apple airport bridge and a Netgear switch on my living room.
In my switch ,I connected both Gold Phantom and my Airport Bridge so this normally complete an wired Network between the speaker and the bridge connected to 5 Ghz WIFI to my
Apple Airport Extreme in my basement.
Everything is seen as wired network on my Airport Utilities.
This morning I open my Devialet App to do some music listening ; My right speaker was missing... disappear from yesterday ... RIGHT PHANTOM (!) the icon with a QUOTE mark aside;
but on the App , you could not just press the missing speaker icon to help you out! There is no link to help you ... so I have to reset everything again... and paring them again in stereo...
of course this took me about 3 reset not just one!
So I have also re-open my Devialet App ; everything seems ok ; First check open Tidal app ; select Airplay; see the listing ; yes THE PHANTOM LIVING selection was there; select it ;
my iPhone pop me an notification ;impossible to connect to Airplay connect to PHANTOM LIVING !!! First Strike
Next; I will tried my optical output from my external streamer; put it on ; select Toslink output ; ok ; verified; go back to the deviate App ; see my Phantom stereo pair icon; press on both
icon to hear their distinctive sound to confirm they react; ok; but on the App the Icon of the my Right Phantom is fade and in the bottom of the same screen I have (again) Phantom Right Missing with an annotation Mark (!)... lost again Get out of the App and In and my Right Phantom Show up again ( not missing) WTF !
Try to select AUX ; optical; Left ( where my optical fiber is plugged into the Left Gold Phantom) ; unable to select Optical Left button ; pushing it do nothing... Strike 2
So, my sadly conclusion is ; The Devialet Gold Phantom is a stunning High End speaker when working but the software controlling it is so BAD ; A World Best Sounding Speaker, As Devialet
said is controlling by a World less functioning Software !!
I did test the LS50W KEF system ; with a very good easy to use software ; EQ to adjust their sound; Expert mode to tweak their sound; Everything was working and stable on WIFI no drop out no lost.... direct out of the box! An example of a good research and good software team ...
Why Devialet and as they said... the best well funded ($$$) startup... ; They did not pay well their software engineer ...??
Before I was listening my music on all wired system with active speakers that I missed now , I used B&O system with Beolab 9, I've told myself that I should go Digital Streaming Hi-res
file instead of CD playing... so I've sold my Beolab 9 and bought first one and two Gold Phantom... stand...and last week bought a Ethernet Swicht to try to improve stability bought some ethernet CAT7 cable... To make a reliable Devialet Gold Phantom wired network; and now everything is worst than before ...Why ?
How the left Phantom communicate with the Right one ? ( if Ethernet plugged) Through Ethernet ? Power line ?)
Now I am still at case 1 ; nothing work ; airplay does not work; optical does not work! And I really tired to unplug everything an do it over again! Since I've bought them I lost
numerous hours of debugging and lost of time instead of listening music.
I do not know if someone will be able to show me how to fix that... because my month old speaker set will go on sale !! I do not care to spent lot of money on very good well engineered
product backed by well engineered software solution but Devialet as I see them, in practice , is not "we love you-customer care" as they said !
