Messages to Devialet

[chrisc]

Its not just Devialet who are light on customer service

I have a B&W DB1D powered sub, going on for 5 years now. Was quite expensive at the time (equivalent to €6000)

All was fine until October last year
The speaker was configured to switch on when it received a signal from the amp
That stopped operating
There is a display on the front that allows you to configure various settings. You hold down the button to wake it up
That does not work either
Lastly, there is a DB9 serial socket to which you attach a USB to serial cable. I used this in the past with the Setup program supplied by B&W
This won't connect. I tried 3 laptops and a new serial to USB cable

Two emails to B&W. No response
A third email in February where I really gave it stick
A one-line reply 3 weeks later - we have an agent in your country - contact them
(I see from their phone number, they are in Johannesburg, 1400km away)
I email them and sent a WhatsApp message to their manager
No response

Grrr

The only thing is that if I switch the sub off and back on at the wall and press the power switch, it usually comes on