04-Apr-2021, 09:08
The quality control in the factory and laboratory seems impeccable
Superb products, reliable and well constructed
You get the impression that the office and support staff are severely undermanned, hence the auto-responders that and generic replies that are sent to customers. Insufficient time to research an answer to a question
I had 3 identical generic replies to emails sent, whereupon I realised I was wasting my time sending them
Its a bit like dealing with our local municipality. You get an auto-response that states that the matter will be dealt with in X "working days". Multiply this by 10 is more like it. There is a impassable flooded subway not far from my house which is the only pedestrian access to another part of the suburb. I now have 6 reference numbers and promises to escalate it since December
Superb products, reliable and well constructed
You get the impression that the office and support staff are severely undermanned, hence the auto-responders that and generic replies that are sent to customers. Insufficient time to research an answer to a question
I had 3 identical generic replies to emails sent, whereupon I realised I was wasting my time sending them
Its a bit like dealing with our local municipality. You get an auto-response that states that the matter will be dealt with in X "working days". Multiply this by 10 is more like it. There is a impassable flooded subway not far from my house which is the only pedestrian access to another part of the suburb. I now have 6 reference numbers and promises to escalate it since December
Cape Town - South Africa, the home of good wine
Mercury Pi2 & Gentoo, Expert 440PRO CI. 4Tb SSD. ML Electromotion, REL sub. 2 x Dachshunds
Mercury Pi2 & Gentoo, Expert 440PRO CI. 4Tb SSD. ML Electromotion, REL sub. 2 x Dachshunds
