Messages to Devialet

[ada]

Same here, I was trying to get some update about AIR for BigSur after 10 days of no response they just simply told me they won’t release AIR for it. That simple. They deserve to be closed now. I am actively looking for replacing my Expert and I am open for suggestions.

What?! They officially claim not to fix AIR for a recent MacOS version?
That would be a strange sign - as AIR has always been the flagship of Devialet, and on the other hand shouldn’t be time consuming to fix for MacOS.

Here is the response it was gentle way of saying f*** off in my opinion. Exactly from the reason of dropping a flagship feature I am looking for getting rid of this “thing” forever. Enough is enough.

Devialet Air will not be compatible with BigSur, you still have other option to use : UPnP, AirPlay, Roon.

Devialet has worked hard in the past years to achieve a reputation in...
- good hardware,
- bad software, and
- a support below all standards (considering the market segment they are serving).
Moreover, I am not sure whether they still have kind of a quality management.
To be honest, I am not very positive about the future of this company.

The quality control in the factory and laboratory seems impeccable
Superb products, reliable and well constructed

You get the impression that the office and support staff are severely undermanned, hence the auto-responders that and generic replies that are sent to customers.  Insufficient time to research an answer to a question

I had 3 identical generic replies to emails sent, whereupon I realised I was wasting my time sending them

Its a bit like dealing with our local municipality.  You get an auto-response that states that the matter will be dealt with in X "working days".  Multiply this by 10 is more like it.  There is a impassable flooded subway not far from my house which is the only pedestrian access to another part of the suburb.  I now have 6 reference numbers and promises to escalate it since December

I agree it is super similar to the government workers or local municipalities but we are talking about high end here as mobaer mentioned it started to smell bad. Sooner or later we know where this is going. Probably it is time to get rid of this sickness before it becomes a bigger and unmanageable problem. We were promised to get new features with CI and now we see that we get nothing but keep loosing the features.