Messages to Devialet

[mdconnelly]

Every company has a management philosophy and culture.  In this day and age of social media and online interaction, many companies have learned that the key to a customer's heart (and wallet) is to communicate with them, make them feel engaged and part of the process, give them a voice.  Many companies have learned to do this well, Roon being one of the best.  They encourage their customers to interact, they listen, and they engage.    Of course, they must have great products and services, but online engagement has proven to be a highly successful and informative marketing technique. 

In truth, DevialetChat served much of this purpose for us.  It was a huge benefit to me in learning how best to use my Expert and later, Expert Pro, and discovering how others used theirs.  If/when challenges arose, other members quickly responded, engaged and shared their experiences.  It has always been a vibrant and responsive community of customers supporting each other the best we could.  I can't thank those that manage DevialetChat enough for the platform and support they have provided.  It is hard to say how much Devialet paid attention to the DC chatter nor how much they appreciated the resource it provided to their customers.  But what was always missing was their voice, whether here on DC, or via channels such as NAIM's or any number of other paths not chosen.