Messages to Devialet

[weberan]

Sorry for warming up that cold thread: I am right now in the upgrade process of one pair of Devialet Expert 400->440 and one D-Premier->250Pro CI:

For the 250 Pro CI I would like to get a new remote (old one is nearly dead, also after the upgrade) and for the 400 I sent the money, but there is no communication.

I have the feeling, that neither phone or mail is appropriate to contact Devialet: I cannot reach anybody by any channel.
Is the company in some kind of trouble? If so, I would maybe not do the pending upgrade.

The company is in good shape, maybe too much.
The problem must be the restrictive measures adopted in France due to the current pandemic.. and the Devialet usual delay to answer their clients.
Stay calm, everything will be solved, probably, and at this stage, with a little more time consumption.

I give our friends two days. Maybe it is christmas, maybe it is the pandemic.

And: you are right. I should evaluate based on the outcome.

I will keep you posted.