21-Dec-2020, 21:21
(21-Dec-2020, 20:46)ogs Wrote:(21-Dec-2020, 20:16)weberan Wrote: I give our friends two days. Maybe it is christmas, maybe it is the pandemic.
And: you are right. I should evaluate based on the outcome.
I will keep you posted.
In another thread you say that you got the D-Premier->250 Pro CI back from Devialet? So you are waiting for the 440? I'm sure it will arrive...
Yes: the upgraded 250 pro has a pretty used, sporadically not working remote. I would have liked to buy a new one for - unsuccessfully. I will give it to a third party service tomorrow morning to have it serviced. The steel case will go for refurbishment to a metal specialist. So no problem.
For the 440 I just sent the money last week. The 400 are waiting in our basement for a pickup or a message concerning next steps.
The 250 pro I thought of having it as a companion for a new 250 pro ci (to get the 1000)... but somehow it is a old d premier case and I did not get a price for a case upgrade. I am now searching for an old d-premiere to upgrade.
Concerning customer care:
It is all about communication.