31-Mar-2020, 10:25
(27-Feb-2020, 22:14)PhilP Wrote: I just bought a new iMac with macOS Catalina 10.15.3. I like listening to music while I work and have for years found it convenient to be able to stream from the same Mac that I am working on. I was very disappointed to discover from Devialet support that Air 3.04 is not compatible with Catalina and they ‘don't have any information for the moment about a new version that would be compatible with Mac OS Catalina.’The bottom line is Devialet towards customer care is crap, they don’t care, they’ve had over 18 months to get this sorted, when you tackle them about it, what’s there response, they blame apple for not supporting 32 bit legacy products, the plain truth it’s their fault for not keeping up with the pace of technology and being cheap skates and not putting money in to developing the software for the products they sell.
Perhaps Air will be compatible in the future but I need a solution now. USB seems to be the obvious choice but I would need a 10m run and am not keen to have another cable in my study. Other suggestions gratefully received... I use Audirvana and stream Qobuz plus local files.
you could argue now Devialet are selling products that are no longer fit for purpose, I have a Devialet 440 expert Pro, I think it was now a mistake and I’m considering selling it as I find Devialet really don’t care about customer support, luckily I paid trade price so I won’t really make a loss.
People on here are missing the point, it’s not for Third-party companies to prop up Devialet, they should be getting there shit together and not blaming everyone else like Apple for there incompetences, if you manufacture a product they have a duty of care to maintain it to current standards.
